Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday  8 am – 5 pm
Tuesday 8 am – 5 pm
Wednesday   8 am – 5 pm
Thursday  8 am – 5 pm
Friday   8 am – 5 pm

Appointments

Your scheduled appointment time has been reserved specifically for you. We request an advanced 24 hour notice if you need to cancel or reschedule your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation!

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service or according to your agreed upon financial contract. As a service to our patients, we will bill insurance companies for services. If there are questions on if our office can accept your insurance, please call to ask. Unfortunately, our office does not accept HMO dental insurance. If you have any questions, our orthodontic team is available to answer them.

Privacy Policy

This privacy policy sets out how Havens Orthodontics uses and protects any information that you give our office when you use this website.

Havens Orthodontics is committed to ensuring your privacy is protected. Should you be asked to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Havens Orthodontics reserves the right to change this policy periodically (as needed) by updating this page's information. You should return to check this page to ensure that you are happy with any changes to our privacy policy. 

Privacy Policy - What we collect

We may collect the following information:
Name and job title
Contact information: phone, address, email address
Demographic information such as postcode, preferences, interests
Other information relevant to customer surveys and/or offers/contests


Privacy Policy - What we do with the information we gather

We require this information to understand your need and provide you with a better service, for the following reasons:

Internal record keeping
We may use information to improve our products and services
We may periodically send promotional emails about new products, special offers with our office, or other information which we think you may find interesting, helpful, informative. This information will be sent via the email you have provided - please keep your most recent email address on file with our office.
Occasionally, we may also use your information to contact you for office research purposes or market research purposes. 
We may contact you via email, phone, text, fax, or mail as necessary.

Privacy Policy - Security

Havens Orthodontics is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and office procedures to safeguard and secure your information that we collect.


Privacy Policy - How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree to the use of cookies, the file is added and the cookie helps to analyze online traffic or lets you know when you visit a certain site/page. Cookies allow web applications to respond to you as a individual. The web application can then adjust its operations to your needs, likes, dislikes by gathering and remembering information about preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Declining may prevent you from taking full advantage of the website.


Privacy Policy - Links to other websites

Our website may contain links to other relevant websites of interest. However, once you have use these links to leave our website, you should note that Havens Orthodontics does not have control over that other website. Therefore, Havens Orthodontics cannot be responsible for the protection and privacy of any information which you provide while visiting other sites and other such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the outside website in question.

Privacy Policy - Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in an online form on the website, look for the box to click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to Havens Orthodontics using your personal information for direct marketing purpose, you may change your mind at any time by emailing [email protected].

Havens Orthodontics will not sell, distribute, or lease your personal information to third parties unless we have your permission or we are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting, helpful, or informative, if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you believe any information that we are holding on you is incorrect or incomplete, please write to our office or email our office ([email protected]) as soon as possible. Havens Orthodontics will promptly correct any information found to be incorrect.


 

 

 

 

 

Havens Orthodontics

  • Fresno Office - 7429 N. First Street Suite 101, Fresno, CA 93720 Phone: 559 448 9870 Fax: 559 490 4510
  • Selma Office - 3400 McCall Avenue Suite 118, Selma, CA 93662 Phone: 559 896 1795 Fax: 559 896 0114

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